Our clients include
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“Magia Consulting’s ways of working is what has impressed us most… They are reliable when it comes to delivering ahead of schedule, and their problem-solving and innovative attitude has saved us on several occasions where changes to other systems have impacted their services.”
David Craig
Director of Data Science
at
Department for Education
“We’ve loved working with Magia to enhance our Oracle Service Cloud. They have improved our user experience and made our site fully accessible. Throughout the process I have felt like a key customer, they are always willing to help, find creative solutions and offer handy hints and tips!”
Claire Thomas
Customer Experience Manager
at
Consumer Council for Water
ABOUT US
At Magia, experience is everything
We pride ourselves on delivering more than just technology. We believe in crafting an experience that involves working closely with our valued clients, forming a cohesive team with a shared ethos, and a commitment to achieving the best possible outcome. This is precisely what we mean when we speak of the Magia experience.
What we do
We are dedicated to helping our clients maximise the benefits of their Oracle technology investments. Our years of experience have transformed us into go-to experts, and we pride ourselves on delivering high-quality technical services.
How we do it
We blend our specialist technical skills with a design thinking approach, enabling us to develop impactful solutions shaped around your unique needs and goals. We also recruit the best talent available: curious, intelligent individuals who are experts in their field.
Why we do it
Enterprise technology should serve the people who use it, not the other way around. Our vision is to create solutions that empower users in their daily digital lives while also enabling businesses to operate with greater efficiency and effectiveness.
50+
Magia clients
200+
Policies automated
400K
Business Rules
200+
Go Lives
We are part of your team
“One of the things I have loved about working for Magia is that there is almost nothing we can’t fix. We are true problem solvers. If we come up against a challenge, we work towards a solution.”
Gina Balducci, Digital and CX Lead, Magia Consulting.
“Before the project starts or early in the project we always work out - with the client team - what success looks like. We've then got a clear, measurable target to set our sights on.”
Jon Watson, Delivery Director, Magia Consulting.
“We adapt ourselves to the client, we don’t go in and tell them what to do. Every client is different and their priorities are different. Working out what’s important for that client is key.”
Colin Campbell, CX Delivery Consultant, Magia Consulting
Technology we work with
We work with industry-leading products that align with our vision of empowering people with enterprise technology solutions.
Oracle Intelligent Advisor
Formerly Oracle Policy Automation. A powerful rules engine, intelligent online forms, personalised decisions, complex calculations, what if analysis, and more.
Find out more about Oracle Intelligent Advisor
Oracle CX Service and Marketing
B2C Service (Service Cloud, RightNow), B2B Service (Fusion Service), B2B Marketing (Eloqua, Fusion), B2C Marketing (Responsys, CrowdTwist) and CX Platform.
Find out more about Oracle CX Service and Marketing
Oracle HCM ME Platform
HR Help Desk, HCM Communicate, Oracle Journeys, Oracle Touchpoints, Digital Assistant, Intelligent Advisor. Empower your employees while freeing up HR.
Find out more about Oracle HCM ME Platform
Oracle Cloud Infrastructure
Oracle Integration Cloud, Oracle Generative AI, Oracle Digital Assistant, Oracle Database, Oracle Visual Builder. Seamlessly extend and integrate your Oracle Fusion Apps.
Find out more about Oracle Cloud Infrastructure
Oracle CX Sales and Commerce
B2B Commerce, B2C Commerce, Consumer Price Quote (CPQ), Subscription Management, Content Management. Become a commerce hero.
Find out more about Oracle CX Sales and Commerce
Integration
Integration cloud services, connecting to web services, experts in a wide range of programming languages and web technologies. Connect anything.
Find out more about Integration
EXPERIENCE OFFERINGS
Digital experiences shaped around you
Our experience offerings humanise interactions with enterprise technology to create more meaningful experiences for organisations and their ecosystems.
We tailor our offerings with your end users in mind, creating intelligent, empathy-based journeys that simplify processes for you and your customers.
Take a look and let us know which experience you want to enhance within your organisation.
Policy Experience
PX
Your policies always evolve, sometimes slowly, sometimes in giant leaps. Let us help you automate those changes in a simplified, auditable way.
Find out more about Policy Experience
Employee Experience
EX
Empower your employees with intelligent self-service capabilities. Personalised information at their fingertips 24 hours a day.
Find out more about Employee Experience
Customer Experience
CX
Customers don’t care about your processes; they care about their experience. Create intelligent digital experiences that are shaped around your customers.
Find out more about Customer Experience
HR Experience
HRX
HR teams are busier than ever. Automate high volume queries to help lighten the load so your HR professionals can focus on high-value requests.
Find out more about HR Experience
Conversational Experience
VX
Give your enterprise technology a voice or a social profile to respond to queries anytime, anywhere, on any device.
Find out more about Conversational Experience
Relational Experience
RX
Go beyond CX with a Relationship-Based Loyalty Experience, creating an emotional connection with customers and employees. Based on decades of scientific research in relationship cognition.