Employees are 8 times more likely to stay
with a company that provides a positive employee experience. – 2021 McKinsey & Company Article - This time it’s personal: Shaping the ‘new possible’ through employee experience
Employees are your champions
Our work focuses on providing employees with self-service capabilities to take control over their lives by giving them personalised information, tailored processes and access to HR-related services, when convenient to them.
The benefits for you are better communication tools, better understanding of employee engagement, and less repetitive HR task and queries.
We work with you to really understand your work environment, employee needs, HR objectives and pain points, and then help you select and implement relevant technology solutions from the Oracle toolkit.
What does great look like?
Each client we work with has different priorities for the employee experience that they want to create and the benefits they want to realise. Our skills in Oracle technology, policy automation and customer service can bring some new ideas to the table.
Get some wins on the board
Together, we determine what you can achieve with your existing technology investments, and which digital initiatives will provide the most mutual benefit for your employee experience. For example we could implement knowledge, interactive online forms or chatbots to get you started.
Adopt a user
Creating employee champions to spread the word on the benefits of the new employee experience tools can pay long term dividends. It helps make clear where you are going, allows employees to get involved and gives us the chance to let things bed in while everyone gets used to working in new ways.
Digital self-service first
CHALLENGE
What many modern enterprises require is technology that serves the workforce, matching the digital experience employees may have elsewhere as customers. Enable employees to self-serve in a quick and intuitive way, through a channel that suits them best, and free of any device or firewall restriction.
SOLUTION
Consider a self-service portal where your employees can search for knowledge articles and FAQs. Augment this with interactive forms and processes that access HR data in real time to advise the employee accordingly. Overlay with an intelligent chatbot that accesses the same data, so your employees always get clear and consistent responses.
OUTCOME
Your self-service portal becomes the go-to place for your workforce because they know how efficiently they can get to what they need. With such a solution in place they can concentrate on what makes your business successful.
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Underlying technology
We can adapt to your existing technology roadmap or suggest complementary enhancements to reach your employee experience goals.
HR Help Desk
HR Help Desk is complete HR service delivery solution, with embedded analytics and business intelligence. Enable employees to find HR answers and information. Support your employees with personalised service and proactive resolution of trending issues. Route HR questions to the right person where the human touch is needed.
Journeys
Create personalised professional and personal workflows for your employees at every stage of their career, from onboarding all the way to retirement. Oracle Journeys provides employees with a consumer-like experience to launch journeys relevant to their role, location, or individual needs.
Touchpoints
Listen and respond to your employees' needs. Direct listening with quick pulse surveys and in-the-moment sentiment. Continuous engagement with check ins, recommended discussion topics, nudges and celebrations. Monitor trends and metrics with advanced analytics functionality.
HCM Communicate
A communication tool that allows your organisation to engage with your employees through personalised messages and notifications. An easy way to reach your workforce, sending both general announcements and targeted communications based on employee attributes such as tenure or seniority.
Digital Assistant
Enable employees to get answers 24/7 by conversing with an AI-powered digital assistant. Intelligently respond to HR queries. Help employees complete tasks and workflows. Integrates with Siri, Alexa, SMS, Slack, Microsoft Teams, Facebook Messenger, WhatsApp and more. Fast responses for employees and improved efficiencies for HR teams.
Integration
Reduce the need for HR staff to go between different systems. Securely integrate your HR or employee experience solution with existing technology whether it be cloud, on-premise, Oracle, or any other vendor. Seamless workflows to benefit employee, managers and HR teams.
Intelligent Advisor
Create interactive online eligibility tools and intelligent HR forms. Examples include maternity leave, paternity leave, shared parental leave, annual leave, dual workplace, adoption leave, risk assessments, management certifications, mental health surveys, recruitment forms and pay/bonus calculations.
Invest in your employees
We can map optimal employee experience journeys or advise you on digital enhancements. The aim is to enable you with self service tools for your employees to benefit both the workforce and HR team.
OUR DIGITAL EXPERIENCE OFFERINGS
Digital Experiences shaped around you
Policy Experience
Your policies always evolve, sometimes slowly, sometimes in giant leaps. Let us help you automate those changes in a simplified, auditable way.
Find out more about Policy Experience
Customer Experience
Create intelligent digital experiences that are shaped around your customers. Learn how technology can help you deliver the best experience.
Find out more about Customer Experience
HR Experience
Sometimes the employee experience doesn't take into account the roles of the HR team and their leaders, this is where we come in.
Find out more about HR Experience
Conversational Experience
Give your enterprise technology a voice or a social profile to respond to queries anytime, anywhere, on any device.
Find out more about Conversational Experience
Relational Experience
Go beyond CX with Relationship-Based Experiences. Design your digital experiences to make an emotional connection with your customers and employees.