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The Future of Customer Experience: Integrating the Human Touch in a Digital Age
Ahead of the Unleash CX event, Victoria Collier caught up with Leona Chauhan, to discuss the future of customer experience and how businesses can seamlessly blend technology with human connection.
Art of the Possible: Oracle Intelligent Advisor - Event in Dublin
Leona Chauhan will be presenting the "Art of the Possible" at the Oracle Offices in Dublin early 2025.
Read more\ \ about\ \ Art of the Possible: Oracle Intelligent Advisor - Event in Dublin
Intelligent Advisor Use Case: Integrating Google Maps
Watch as we walk you through a quick demo showing how Intelligent Advisor integrates Google Maps to collect data
Read more\ \ about\ \ Intelligent Advisor Use Case: Integrating Google Maps
Mountain Foxes – The Sky’s the Limit!
Magia’s adventurous staff members took part in a charity climb of Scafell Pike for Finnbar’s Force, a charity supporting children and families affected by childhood cancer.
Read more\ \ about\ \ Mountain Foxes – The Sky’s the Limit!
Intelligent Advisor Use Case: Reporting Mould to Local Government
A video demonstrating how Intelligent Advisor can be used to help local government and housing associations receive reports of mould
Read more\ \ about\ \ Intelligent Advisor Use Case: Reporting Mould to Local Government
Case Management in B2C Service
Magia was tasked with tracking all conversations from the customer and 3rd parties on the same case. Find out how this was achieved.
Read more\ \ about\ \ Case Management in B2C Service
.png)](/content/news-articles/testimonial-from-esfa/index.html)
Testimonial from Education and Skills Funding Agency
David Craig, Director of Data Science from the Education and Skills Funding Agency, executive agency to the Department of Education talks about his organisation's experience of working with Magia Consulting.
Read more\ \ about\ \ Testimonial from Education and Skills Funding Agency
.png)](/content/news-articles/oxford-university/index.html)
Disability Advisory Service Case Study
A case study published in October 2023 about our work with the University of Oxford, Disability Advisory Service team. We describe the implementation of Oracle CX technology to create a digital solution to streamline administration processes.
Read more\ \ about\ \ Disability Advisory Service Case Study
%20(14).png)](/content/news-articles/magias-commitment-to-tech-she-can/index.html)
Magia’s commitment to Tech She Can
The Tech She Can Charter is a commitment by organisations to work together to increase the number of women working in technology roles in the UK.
Read more\ \ about\ \ Magia’s commitment to Tech She Can
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Your Oracle partner for intelligent digital experiences. We shape around you and your customers.
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December 2024
It’s a wrap for UKOUG Conference Discover 2024! Huge thank you to the UK Oracle User Group for putting on a fantastic conference.
The conference had an brilliant energy from start to finish. From UKOUG and Magia CEO Leona Chauhan hosting an insightful opening keynote panel with Jason Bowers and Jeremy TRICKER, to Bonita Norris inspiring us all in the closing keynote and Shine event.
We were delighted to be part of the exhibition - the only partner to exclusively showcase Oracle CX and Oracle Intelligent Advisor - including an intelligent drone demo by our very own CTO Evert Fernandes.
Nicole Inness 🏳️⚧️🏳️🌈❤️🌻 is our now our cupcake queen, ordering 200 delicious cupcakes (which all went!). It was lovely to see everyone enjoying them so much.
Very appreciative of the shoutout from UKOUG president James Herbert noting our ongoing support and Gold Community Partnership.
Thanks also to Danielle Croft and Victoria Collier for supporting our stand with great energy.
We’ve had the best sponsorship experience due to the superstar UKOUG team who made sponsoring and exhibiting a seamless and enjoyable process for us. Gina G. Balducci Susan Herbert Emma-Jane Russell Hannah Kalbouneh Sundus B. Stephanie Smith
It’s a wrap for UKOUG Conference Discover 2024! Huge thank you to the UK Oracle User Group for putting on a fantastic conference. The conference had an brilliant energy from start to finish. From UKOUG and Magia CEO Leona Chauhan hosting an insightful opening keynote panel with Jason Bowers and Jeremy TRICKER , to Bonita Norris inspiring us all in the closing keynote and Shine event. We were delighted to be part of the exhibition - the only partner to exclusively showcase Oracle CX and Oracle Intelligent Advisor - including an intelligent drone demo by our very own CTO ... Read More
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December 2024
It’s a wrap for UKOUG Conference Discover 2024! Huge thank you to the UK Oracle User Group for putting on a fantastic conference. The conference had an brilliant energy from start to finish. From UKOUG and Magia CEO Leona Chauhan hosting an insightful opening keynote panel with Jason Bowers and Jeremy TRICKER, to Bonita Norris inspiring us all in the closing keynote and Shine event.We were delighted to be part of the exhibition - the only partner to exclusively showcase Oracle CX and Oracle Intelligent
... Read More
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December 2024
Preparations are happening for the UKOUG Conference Discover 2024.
Pop over and see us to discuss all things Oracle Customer Experience on Monday or Tuesday and enjoy a bespoke Magia cupcake!
#UKOUGDiscover2024 #OracleCX #OraclePartner #OracleCommunity #GoldPartner
Evert Fernandes Nicole Inness 🏳️⚧️🏳️🌈❤️🌻 Leona Chauhan Victoria Collier Danielle Croft James Herbert Zahid Anwar (OCM ACE Pro) Susan Herbert Hannah Kalbouneh Emma-Jane Russell Colin Campbell Tony Bird Reshma Mahapatra MCMI ChMC Rob Gibney UK Oracle User Group
Preparations are happening for the UKOUG Conference Discover 2024. Pop over and see us to discuss all things Oracle Customer Experience on Monday or Tuesday and enjoy a bespoke Magia cupcake! # UKOUGDiscover2024 # OracleCX # OraclePartner # OracleCommunity # GoldPartner Evert Fernandes Nicole Inness 🏳️⚧️🏳️🌈❤️🌻 Leona Chauhan Victoria Collier Danielle Croft James Herbert Zahid Anwar (OCM ACE Pro) Susan Herbert Hannah Kalbouneh Emma-Jane Russell Colin Campbell Tony Bird Reshma Mahapatra MCMI ChMC Rob Gibney UK Oracle User Group ... Read More
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December 2024
Preparations are happening for the UKOUG Conference Discover 2024.
Preparations are happening for the UKOUG Conference Discover 2024.Pop over and see us to discuss all things Oracle Customer Experience on Monday or Tuesday and enjoy a bespoke Magia cupcake!#UKOUGDiscover2024 #OracleCX #OraclePartner #OracleCommunity #GoldPartner Evert Fernandes Nicole Inness 🏳️⚧️🏳️🌈❤️🌻 Leona Chauhan Victoria Collier Danielle Croft James Herbert Zahid Anwar (OCM ACE Pro) Susan Herbert Hannah Kalbouneh Emma-Jane Russell Colin Campbell Tony Bird Reshma Mahapatra MCMI ChMC
... Read More
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December 2024
✨ UKOUG Conference Discover 24! ✨
📢 Magia Consulting is proud to sponsor UKOUG Conference Discover 24.
🗣️ Magia Consulting and UK Oracle User Group CEO Leona Chauhan will be hosting and interviewing Oracle Leaders with this year’s conference promising fresh insights and unique experiences.
Don’t miss the chance to discover what’s new with our incredible community, including:
☑️ Insightful Keynotes with Oracle Leaders
✔️ Fireside Chats
☑️ Super Sunday Tech Sessions
✔️ Executive Round Tables
☑️ Networking Drinks Evening
✔️ Generative AI Track
☑️ Exhibit Hall
Join us in Birmingham at the The Eastside Rooms from 1st December 2024.
🎫 For anyone not yet registered, this is your last chance! Don’t miss out on insightful sessions, networking, and the opportunity to connect with an incredible community.
Looking forward to seeing many of you at The Eastside Rooms and welcoming everyone to what promises to be an unforgettable event.!
Leona Chauhan, James Herbert, Zahid Anwar (OCM ACE Pro), Reshma Mahapatra MCMI ChMC, Rob Gibney, Jason Sender PhD, MBA, Gina G. Balducci, Susan Herbert, Emma-Jane Russell, Hannah Kalbouneh, Sundus B., Sophie Cooke-Shaw, Nicole Inness, Evert Fernandes, Colin Campbell
#discover #influence #share #connect #Oracle #Community #Networking #ukougdiscover24 #OracleTransformation #CloudInnovation #digitaltransformation
✨ UKOUG Conference Discover 24! ✨ 📢 Magia Consulting is proud to sponsor UKOUG Conference Discover 24. 🗣️ Magia Consulting and UK Oracle User Group CEO Leona Chauhan will be hosting and interviewing Oracle Leaders with this year’s conference promising fresh insights and unique experiences. Don’t miss the chance to discover what’s new with our incredible community, including: ☑️ Insightful Keynotes with Oracle Leaders ✔️ Fireside Chats ☑️ Super Sunday Tech Sessions ✔️ Executive Round Tables ☑️ Networking Drinks Evening ... Read More
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December 2024
✨ UKOUG Conference Discover 24! ✨
📢 Magia Consulting is proud to sponsor UKOUG Conference Discover 24.
Don’t miss the chance to discover what’s new with our incredible community, including:
☑️ Insightful Keynotes with Oracle Leaders
✔️ Fireside Chats
☑️ Super Sunday Tech Sessions
✔️ Executive Round Tables
☑️ Networking Drinks Evening
✔️ Generative AI Track
☑️ Exhibit Hall
Join us in Birmingham at the The Eastside Rooms from 1st December 2024.
Looking forward to seeing many of you at The Eastside Rooms and welcoming everyone to what promises to be an unforgettable event.!
✨ UKOUG Conference Discover 24! ✨📢 Magia Consulting is proud to sponsor UKOUG Conference Discover 24. 🗣️ Magia Consulting and UK Oracle User Group CEO Leona Chauhan will be hosting and interviewing Oracle Leaders with this year’s conference promising fresh insights and unique experiences. Don’t miss the chance to discover what’s new with our incredible community, including: ☑️ Insightful Keynotes with Oracle Leaders ✔️ Fireside Chats ☑️ Super Sunday Tech Sessions ✔️ Executive Round Tables
... Read More
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November 2024
An interview with our CEO Leona Chauhan which was shared with the attendees at November's Global Executive Events CX event - Unleash Digital Customer Experience.
Read how Victoria and Leona talk about the future of CX, and how Businesses can successfully blend technology with human connection.
Leona Chauhan, Victoria Collier, Danielle Croft, Victoria Twint🏆🏎🏁, Evert Fernandes, Colin Campbell, Nicole Inness 🏳️⚧️🏳️🌈❤️🌻, Magia Consulting, UK Oracle User Group, Global Executive Events
\ \ The Future of Customer Experience: Integrating the Human Touch in a Digital Age\ \ www.linkedin.com](https://www.linkedin.com/pulse/future-customer-experience-integrating-human-touch-digital-iwgxe)
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November 2024
Read how Victoria and Leona talk about the future of CX, and how Businesses can successfully blend technology with human connection.
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November 2024
This week Magia Consulting successfully launched the second phase of the University of Oxford Disability Advisory Service.
Building on feedback from the university, students, and practitioners, we have enhanced the user experience by streamlining the appointment and timesheet process.
Feedback from Alexandra Cattermole, Administrative Assistant, University of Oxford Disability Advisory Service :
"Thank you so much to Colin and the team at Magia for all their work on our Phase 2! The project was very smooth, and Colin involved us at every step. His work will enhance our ability to provide students with better support.
Thank you also for all the cuppas and non-OSC-related chats, which have made the whole project so enjoyable! "
To find out more about the Disability Advisory Service solution please have a look at our case study detailing the initial phase of the project in 2023: https://lnkd.in/e7k7Q_4T
Magia Consulting, Leona Chauhan, Colin Campbell, Ian Clough, Evert Fernandes, Dawn Cox, Alex Cattermole, University of Oxford
#MagiaDelivers #OracleIntelligentAdvisor #OIA #DAS #DisabilityAdvisory #OxfordUniversity
This week Magia Consulting successfully launched the second phase of the University of Oxford Disability Advisory Service. Building on feedback from the university, students, and practitioners, we have enhanced the user experience by streamlining the appointment and timesheet process. Feedback from Alexandra Cattermole, Administrative Assistant, University of Oxford Disability Advisory Service : "Thank you so much to Colin and the team at Magia for all their work on our Phase 2! The project was very smooth, and Colin involved us at every step. His work will enhance our ability to provide students with better support. ... Read More
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November 2024
This week Magia Consulting successfully launched the second phase of the University of Oxford Disability Advisory Service.
Feedback from Alexandra Cattermole, Administrative Assistant, University of Oxford Disability Advisory Service :
Thank you also for all the cuppas and non-OSC-related chats, which have made the whole project so enjoyable! "
This week Magia Consulting successfully launched the second phase of the University of Oxford Disability Advisory Service.Building on feedback from the university, students, and practitioners, we have enhanced the user experience by streamlining the appointment and timesheet process.Feedback from Alexandra Cattermole, Administrative Assistant, University of Oxford Disability Advisory Service :"Thank you so much to Colin and the team at Magia for all their work on our Phase 2! The project was
... [Read More](/content/undefined "This week Magia Consulting successfully launched the second phase of the University of Oxford Disability Advisory Service.Building on feedback from the university, students, and practitioners, we have enhanced the user experience by streamlining the appointment and timesheet process.Feedback from Alexandra Cattermole, Administrative Assistant, University of Oxford Disability Advisory Service :Thank you so much to Colin and the team at Magia for all their work on our Phase 2! The project was very smooth, and Colin involved us at every step. His work will enhance our ability to provide students with better support.Thank you also for all the cuppas and non-OSC-related chats, which have made the whole project so enjoyable! To find out more about the Disability Advisory Service solution please have a look at our case study detailing the initial phase of the project in 2023: https://lnkd.in/e7k7Q_4TMagia Consulting, Leona Chauhan, Colin Campbell, Ian Clough, Evert Fernandes, Dawn Cox, Alex Cattermole, University of Oxford#MagiaDelivers #OracleIntelligentAdvisor #OIA #DAS #DisabilityAdvisory #OxfordUniversity"/index.html)
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October 2024
On November 5th, join Magia Consulting CEO Leona Chauhan at the Oracle offices in Dublin, where she will be presenting "Art of the Possible."
This presentation will talk about Oracle Intelligent Advisor's digital capability and how it can be used to enable an improved citizen and employee experience while driving increased productivity and efficiency.
Oracle is keen to learn and receive feedback and insights from users in the public and private sector regarding this key part of Oracle's CX (customer experience) capability.
Leona Chauhan, CEO of Magia Consulting, will talk about implementations of this solution in both citizen/customer-facing services and back-office functions across the public and private sectors.
Please use this link to register for this session: https://lnkd.in/ejyxA5rz
Agenda:
Date: 5th November
Time: 10.30am – 1pm
Venue: Oracle Office, Dublin – Block B
▪ 10.30am arrive – tea/coffee and pastries
▪ 11am – kick-off
▪ Intro from Oracle team
▪ Art of the possible” presentation from Leona Chauhan, CEO of Magia Consulting
▪ Q&A
▪ Roundtable discussion
▪ 12.15pm – lunch/refreshments and networking
Leona Chauhan, Evert Fernandes, Nicole Waymark 🏳️⚧️🏳️🌈❤️🌻, Colin Campbell, Danielle Croft
#OracleIntelligentAdvisor #ArtOfThePossible #Discussion #MagiaPresents #OracleDublin
On November 5th, join Magia Consulting CEO Leona Chauhan at the Oracle offices in Dublin, where she will be presenting "Art of the Possible." This presentation will talk about Oracle Intelligent Advisor's digital capability and how it can be used to enable an improved citizen and employee experience while driving increased productivity and efficiency. Oracle is keen to learn and receive feedback and insights from users in the public and private sector regarding this key part of Oracle's CX (customer experience) capability. ... Read More
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October 2024
Please use this link to register for this session: https://lnkd.in/ejyxA5rz
Agenda:
Date: 5th November
Time: 10.30am – 1pm
Venue: Oracle Office, Dublin – Block B
▪ 10.30am arrive – tea/coffee and pastries
▪ 11am – kick-off
▪ Intro from Oracle team
▪ Art of the possible” presentation from Leona Chauhan, CEO of Magia Consulting
▪ Q&A
▪ Roundtable discussion
▪ 12.15pm – lunch/refreshments and networking
On November 5th, join Magia Consulting CEO Leona Chauhan at the Oracle offices in Dublin, where she will be presenting "Art of the Possible."This presentation will talk about Oracle Intelligent Advisor's digital capability and how it can be used to enable an improved citizen and employee experience while driving increased productivity and efficiency.Oracle is keen to learn and receive feedback and insights from users in the public and private sector regarding this key part of Oracle's CX (customer
... Read More
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Technology we work with
We work with industry-leading products that align with our vision of empowering people with enterprise technology solutions.
Oracle Intelligent Advisor
Formerly Oracle Policy Automation. A powerful rules engine, intelligent online forms, personalised decisions, complex calculations, what if analysis, and more.
Find out more\ \ about\ \ Oracle Intelligent Advisor
Oracle CX Service and Marketing
B2C Service (Service Cloud, RightNow), B2B Service (Fusion Service), B2B Marketing (Eloqua, Fusion), B2C Marketing (Responsys, CrowdTwist) and CX Platform.
Find out more\ \ about\ \ Oracle CX Service and Marketing
Oracle HCM ME Platform
HR Help Desk, HCM Communicate, Oracle Journeys, Oracle Touchpoints, Digital Assistant, Intelligent Advisor. Empower your employees while freeing up HR.
Find out more\ \ about\ \ Oracle HCM ME Platform
Oracle Cloud Infrastructure
Oracle Integration Cloud, Oracle Generative AI, Oracle Digital Assistant, Oracle Database, Oracle Visual Builder. Seamlessly extend and integrate your Oracle Fusion Apps.
Find out more\ \ about\ \ Oracle Cloud Infrastructure
Oracle CX Sales and Commerce
B2B Commerce, B2C Commerce, Consumer Price Quote (CPQ), Subscription Management, Content Management. Become a commerce hero.
Find out more\ \ about\ \ Oracle CX Sales and Commerce
Integration
Integration cloud services, connecting to web services, experts in a wide range of programming languages and web technologies. Connect anything.
Find out more\ \ about\ \ Integration
Oracle Intelligent Advisor (OIA/IA)
Formerly Oracle Policy Automation (OPA). Rules based technology for instant auditable decisions. Personalised answers on the spot.
Find out more\ \ about\ \ Oracle Intelligent Advisor
Oracle Cloud Customer Experience (CX)
Fusion Sales and Service, Eloqua, CDM, Service Cloud or RightNow. Understand your customers, keep them loyal.
Find out more\ \ about\ \ Oracle CX Service and Marketing
Oracle Cloud HCM My Experience (ME)
HR Helpdesk. Empower your employees to get what they want, from a choice of channels, at any time and create more efficiencies for your HR team.
Find out more\ \ about\ \ Oracle HCM ME Platform
Oracle Cloud Infrastructure (OCI)
Digital Assistant, Oracle Integration Cloud (OIC). Oracle Cloud Infrastructure has all the services you need to migrate, build, and run all your IT.
Find out more\ \ about\ \ Oracle Cloud Infrastructure
Oracle CX Sales and Commerce
CPQ, subscription management, and content management. Personalised experiences to B2B and B2C buyers across sales channels.
Find out more\ \ about\ \ Oracle CX Sales and Commerce
Integration
Our specialised connectors, cloud-based system architecture, on-premises, or a hybrid, experts in a wide range of programming languages.